Great-West Life recognizes and respects the importance of privacy. When you apply for coverage or benefits, we establish a confidential file of personal information. We limit access to personal information to Great-West Life and Aon Consulting staff or authorized persons who require it to perform their duties, to persons to whom you have granted access, and to persons authorized by law.
We use the personal information to administer the group benefit plan under which you are covered. This includes many tasks, such as:
- determining your eligibility for coverage under the Plan
- enrolling you for coverage
- assessing your claims and providing you with payment
- managing your claims
- verifying and auditing eligibility and claims
- underwriting activities, such as determining the cost of the Plan, and analyzing the design options of the Plan
- preparing regulatory reports
We may exchange personal information with your health care providers, your Plan administrator, other insurance or reinsurance companies, administrators of government benefits or other benefit programs, other organizations, or service providers working with us when necessary to administer the Plan.
All claims under this Plan are submitted through you as Plan member. We may exchange personal information about claims with you and a person acting on your behalf when necessary to confirm eligibility and to mutually manage the claims.
